No disrespect taken @Beachbuminvestor I think it's just sad what these tech companies are doing. I mean.. You're right! They are! they make it intentionally difficult Apple actually introduced a self service app to "Allow" Customers to service their own issues... Reality is they're just preparing for the future downsizing of human support to electronic/app based support (But right now they're letting employees think that its for their benefit). Also rumor has it that they will soon make all repairs and in store (same day swaps) go away and all repairs will be through the mail... How does that help the customer? like i said Apple is dead... smh Thanks for your comment !