It's probably not that they didn't want to help you dear Suki, it's that they couldn't. Linux PC users only make up about 2% of the PC market, so lack of experience is a problem. The story is very different for servers and super computers, they mostly run Linux and even Google always ran on CentOS, one of the many variants. Linux desktops are a far cry from what they were a few years ago, they've really come around.
It looks like we have to build our own user base on Steemit, or use it as our "own private Idaho, underground like a wild Potato" (B-52s) blue Pools and all.
That link to shawnacaton is interesting, ..financially speaking. Look at those payouts!
I also liked the link under the Pool, it shows something more interesting than Blue Pools, especially for sleep deprived Steemians, at least it did the first time I clicked on it.