bitterex account problems

ok so deposit 3500 into my bittrex and it shows it deposit but does not show my balance so i opened a support ticket and no response so i started doing research and i have found a lot of content that claimed they are a scam but i also found content that just shows they are going through a busy time..... so then after hopelessly surfing the internet i found out they are in the same city as me in fact right down the street like 3 miles...... Las Vegas is relatively small. so i went to the address and i expected a small sticker on the glass door that says bittrex at minimum but its a whole different company i went there after dark so it was closed but i will go back monday morning and question if the business is bittrex or not but for any one that this might be useful information to im posting this