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    • [-]
     5 years ago 

    Hi, is this still happening (we were making some updates recently)? If it is, can you send a screenshot of what step in the process where the error occurs?

    [-]
     5 years ago 

    thanks for getting back to me, i tried again

    Screenshot 2019-09-21 at 09.26.18.png

    $0.29
    • Past Payouts $0.29, 0.00 TRX
    • - Author $0.15, 0.00 TRX
    • - Curators $0.15, 0.00 TRX
    1 vote
    Reply
    [-]
     5 years ago 

    Hi, this bug is fixed now, sorry for the delay.

    [-]
     5 years ago 

    thank you so much for getting back to me. Tested it now and I managed to claim my balances! Really appreciate the communication

    $0.29
    • Past Payouts $0.29, 0.00 TRX
    • - Author $0.14, 0.00 TRX
    • - Curators $0.14, 0.00 TRX
    1 vote
    Reply
    [-]
     5 years ago 
    $0.00
      Reply
      [-]
       5 years ago 

      Hi, that message means our system was unable to obtain pricing for the Steem or the DOGE at that time. But your order should be processed now, please let me know if not.

      [-]
       5 years ago 

      Thanks for Response... Got the Payment....

      $0.28
      • Past Payouts $0.28, 0.00 TRX
      • - Author $0.14, 0.00 TRX
      • - Curators $0.14, 0.00 TRX
      1 vote
      Reply
      [-]
       5 years ago 

      Hi, please send a support request with the name of your blocktrades account to support@blocktrades.us and I'll try to repeat the problem here.