Contabo Support Not Useful At All

justyy (82)in #blog • 18 days ago

Yesterday, my contabo backup witness node was inaccssible for about an hour, and then it was restarted - which leads to a crash to steemd. The node is still replaying/reindexing.

In my past experiences, when the server was down, I sent an email ticket, but they would responded to me after the incident.

Thanks for reaching out to Contabo customer support.
We have just quickly assessed the situation. Your VPS is online and accessible by SSH. VNC access works fine, too. We are prompted to enter the server password, so with the correct password access should be possible. Pinging your server shows quick responses without package loss.

If you still cannot reach your server, we are kindly asking you to prepare a detailed description of the problem, possibly including screenshots of the errors and also login credentials for your VPS.

If you have any further questions or need help, please do not hesitate to contact us.

And I asked them why?

According to our records, an unexpected reboot took place for the V-host of your server.

Luckily, I have migrated most of my services away from Contabo. So far, I have only 2 left at Contabo: 1 witness backup server, another is the hivemind.

Meantime, if you are looking for VPS, you can take a look at VPS Database