Oprah Winfrey did the EXACT same thing in Switzerland and when things didn't go her way, she claimed racism (racism, sexism and homophobia, the 3 easy solutions when you have no logical or valid points to provide during an argument). So, my question is: Do the same rules apply for rich, spoiled customers? If yes, then all is good with me.
PS. I usually deal with kindness and patience with idiots simply because I don't look at their pockets but their inability to think deeper or less egoistically as they do.
The way to deal with idiots is to act like more of an idiot. So they think they are smarter and have made the discovery of what you want them to do themselves and then hopefully they do it. Almost like the Socratic method. Other wise blunt force.
Exactly! Personally I apply the same rules for all.. Unfortunately some employers don't think that way though.. So as an employee you have to go by the boss's book even though it is unfair according to your beliefs.
You are a hero for being able to deal with idiots.. Most of the times I loose my temper.. :P