How Callnovo Built a High-Performance AI-Driven Multilingual Contact Center – As Featured on the OA Podcast

🌍 Global business requires global support. But how do companies efficiently manage customer service in 65+ languages while ensuring cost efficiency, high quality, and 24/7 coverage?

📢 Callnovo's CEO Jackie Xu shared the blueprint for success on the Outsource Accelerator Podcast (Ep. 528), explaining how AI and multilingual outsourcing are reshaping global customer service.

📌 From a Small Call Center to a Global CX Powerhouse

Callnovo started as a small multilingual support center but rapidly expanded by:
✅ Scaling to 65+ languages across 35+ operational hubs
✅ Leveraging AI-powered automation to optimize support
✅ Partnering with Fortune 500 companies to deliver global solutions

📌 Case Study: Scaling Spanish-Language Support for a Logistics Leader

A major logistics firm needed rapid Spanish-language expansion due to a surge in real-time tracking inquiries.

🚀 Callnovo’s AI-driven multilingual approach:
✔ Deployed 45+ Spanish-speaking agents in 3 days
✔ AI-powered chatbots & IVR reduced manual workload
✔ 40% faster response times + higher customer satisfaction

📌 AI + Human Expertise: The Future of Customer Support

Callnovo’s HeroDash AI platform revolutionizes multilingual CX with:
🔹 Omnichannel integration across chat, phone, email & social
🔹 Real-time AI translation for seamless communication
🔹 Automated Quality Assurance (AI-QA) for superior performance

🎧 Listen to the Full Podcast & Learn More!

Discover how Callnovo built an AI-powered, multilingual contact center in 65+ languages!

📢 Check out the Outsource Accelerator Podcast (Ep. 528) & explore Callnovo’s multilingual solutions.

🔗 Full details here: https://callnovo.com/building-multilingual-contact-center/

Request a quote here:https://callnovo.com/request-a-quote/

#AI #CustomerService #CallCenter #CX #Multilingual #Outsourcing #Podcast