Chatbot Market Share, Size, Growth, Opportunities Forecast 2027
A report titled "Chatbot Market Size by Offering, Bot Communication (Text, Audio, & Video), Type, Business Function (Sales & Marketing, Contact Centers), Channel Integration, Vertical (Retail & eCommerce, Healthcare & Life Sciences), and Region - Global Forecast to 2028" by MarketsandMarkets estimates that the global chatbot market will grow from $5.4 billion in 2023 to $15.5 billion by 2028, with a growth rate of 23.3% per year during this period.
Download PDF Brochure: https://www.marketsandmarkets.com/pdfdownloadNew.asp?id=72302363&utm_source=steemit.com&utm_medium=referral+&utm_campaign=chatbotmarket
Contact Centers Expected to Lead Market Share:
Chatbots are especially useful in contact centers as they can handle routine customer queries, allowing human agents to focus on more complex issues. For example, chatbots can verify account details, answer common questions, and provide 24/7 support. The contact center segment is expected to grow the fastest during the forecast period.
Mobile Apps Expected to Dominate:
Chatbots in mobile apps are designed to interact with users through apps like WhatsApp, Facebook Messenger, and Telegram. They can help with tasks such as filling out forms, answering FAQs, and offering personalized recommendations. The mobile app segment is expected to hold the largest market share during the forecast period.
Menu-Based Chatbots to Lead:
Menu-based chatbots guide users through a conversation by offering a series of options or prompts. These are commonly used in situations with limited choices, like ordering food, scheduling appointments, or answering FAQs. This segment is expected to lead the market during the forecast period.
Get More Info : https://www.prnewswire.com/news-releases/chatbot-market-worth-15-5-billion-by-2028---exclusive-report-by-marketsandmarkets-301818220.html
Asia Pacific to Experience Fastest Growth:
The Asia Pacific region is expected to grow the fastest during the forecast period, driven by the increasing demand for personalized search experiences. Chatbots in this region can help businesses improve customer service and engagement by providing 24/7 support and personalized recommendations, while also reducing the workload on customer support teams.
Key Players in the Market:
Major companies in the global chatbot market include Google, Microsoft, IBM, AWS, Baidu, Oracle, SAP, OpenAI, Salesforce, Meta, and many others from various countries including the US, Germany, China, India, Sweden, Spain, and the UK.
About MarketsandMarkets™
MarketsandMarkets™ has been recognized as one of America's best management consulting firms by Forbes, as per their recent report.
MarketsandMarkets™ is a blue ocean alternative in growth consulting and program management, leveraging a man-machine offering to drive supernormal growth for progressive organizations in the B2B space. We have the widest lens on emerging technologies, making us proficient in co-creating supernormal growth for clients.
Earlier this year, we made a formal transformation into one of America's best management consulting firms as per a survey conducted by Forbes.
The B2B economy is witnessing the emergence of $25 trillion of new revenue streams that are substituting existing revenue streams in this decade alone. We work with clients on growth programs, helping them monetize this $25 trillion opportunity through our service lines - TAM Expansion, Go-to-Market (GTM) Strategy to Execution, Market Share Gain, Account Enablement, and Thought Leadership Marketing.
Built on the 'GIVE Growth' principle, we work with several Forbes Global 2000 B2B companies - helping them stay relevant in a disruptive ecosystem. Our insights and strategies are molded by our industry experts, cutting-edge AI-powered Market Intelligence Cloud, and years of research. The KnowledgeStore™ (our Market Intelligence Cloud) integrates our research, facilitates an analysis of interconnections through a set of applications, helping clients look at the entire ecosystem and understand the revenue shifts happening in their industry.
To find out more, visit www.MarketsandMarkets™.com or follow us on Twitter, LinkedIn and Facebook.
Contact:
Mr. Rohan Salgarkar
MarketsandMarkets™ INC.
630 Dundee Road
Suite 430
Northbrook, IL 60062
USA: +1-888-600-6441
Email: [email protected]
Visit Our Website: https://www.marketsandmarkets.com/