Witnesses have expressed a lot of concern about the development process, especially the delivery of 18-month bags of code changes by one company operating mostly in private (albeit with some degree of partial visibility via github) as one single hard fork release. In the end it becomes a take it or leave it decision, where leaving it means that new features wanted by many in the community (for example, liquid beneficiary rewards, discounted/free accounts to grow the user base, etc.) don't happen either. I would say given 1-5 days of glitches where things are already working a lot better, whether the wrong decision was made is not really clear yet, but many would agree that the process is not at all ideal.