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Yes but in this case it wasn't a flaw in the technology, it was instead a flaw in human nature. If the proper security measures were taken by those 31,000 users then the amount of stolen money would of been ZERO. As an interesting sidenote, the crypto exchanges seem to be stepping up to the plate after these types of things take place, to help make the victims whole for the losses. Coinbase did it in the aftermath of the recent flash Ether crash, and Bitthumb did it in this recently scam that took place that Chris mentioned in this video. It is a good sign that most exchanges are willing to help negate some risk if a worst case situation takes place on their platform, but people should not assume this will always happen, and should put security of their crypto at the top of their list of priorities.