I hope your friend recovers from her fall. If the home does not uphold their duty of care, you should not hesitate to make a report to the managers (if you feel it necessary) . If management are the cause of the wrong doings, then getting in contact with an organisation like Dementia Friend, or care home.com, will point you in to the right direction to make a formal complaint. thanks for the upload. There is no excuse for neglect in the care home industry, and it should not be tolerated.