Super interesting interview with "Dr. Queue" about the psychology of lines, waiting in line, line design, cultural differences and factors, and more. Check it out and leave a reply with your thoughts!
You kind of said it: The serpentine line smooths out variance.
I think what happens is the people who are good at hawking a good line also tend to be the people who are better at accepting the bumps and breaks, so overall feelings of satisfaction are worse under multiple lane even tho time spent is the same.
I'd love to see airlines use some sort of reputation-based system where the fastest people sit at the front of the plane, so that we can exit without being blocked by the people with families or lots of luggage or who are just slow.
I can't believe somebody actually studies this, and I want to give him a big hug.
I watched til the end and I feel like you trolled us anarchists by using 'anarchy' as a synonym with 'chaos' :)
I wish people had to wait in line to enter the New York City Subway :( Or any NYC public transportation form. There is lines in some places like when taking a Taxi at the airport but in general everything looks disorganized and messy. Lines could help. Interesting post! Upvoted!
Ok, I have to tell you that being in Kazkhstan there is no such a thing like waiting in line.... On other hand when I was in Taiwan, waiting in line was extremely nice.
Well it does but on different rules than everywhere else. I'm from Poland, lived 11 years in UK, now in Kazakhstan everywhere we line in different fashion.....
My thoughts, though most of the people hates waiting in line because they think it's waste their time but it is a good practice because it's allows well organized way of doing things, for instance imagine a bus station without a quene everywhere will just be jam packed. The only thing that's makes me hates waiting in line is when their is no fairness, first come first serve procedure is not followed, it actually pissed me up.
I guess this makes sense. It all averages out, whether it's a single-serpentine line or a jockeying-for-position line because the "bandwidth" to serve the customer is identical in both cases (same number of registers). Like everyone else, I prefer the single serpentine line, but largely because I can relax and don't have to get into a competition to find the quickest register.
"single-serpentine line" is liberal talk for waiting socialism. If there's no incentive to get a better position everyone will just line up for everything.
I love it.
You kind of said it: The serpentine line smooths out variance.
I think what happens is the people who are good at hawking a good line also tend to be the people who are better at accepting the bumps and breaks, so overall feelings of satisfaction are worse under multiple lane even tho time spent is the same.
I'd love to see airlines use some sort of reputation-based system where the fastest people sit at the front of the plane, so that we can exit without being blocked by the people with families or lots of luggage or who are just slow.
I can't believe somebody actually studies this, and I want to give him a big hug.
I watched til the end and I feel like you trolled us anarchists by using 'anarchy' as a synonym with 'chaos' :)
yeah it's amazing how there's someone studying seemingly everything
The power of decentralized knowledge!
"I can't believe somebody actually studies this, and I want to give him a big hug."
HA! You know I just wrote that I couldn't be the only one who gets a little emotional over this; We can be wierdos together! ;)
I wish people had to wait in line to enter the New York City Subway :( Or any NYC public transportation form. There is lines in some places like when taking a Taxi at the airport but in general everything looks disorganized and messy. Lines could help. Interesting post! Upvoted!
Yeah, I remember living in New York, and particularly the tourists in the subway were a total nightmare
Typical xenophobic New Yorker...
Ok, I have to tell you that being in Kazkhstan there is no such a thing like waiting in line.... On other hand when I was in Taiwan, waiting in line was extremely nice.
wait, what do you mean waiting in line doesn't exist in Kazakhstan?
Well it does but on different rules than everywhere else. I'm from Poland, lived 11 years in UK, now in Kazakhstan everywhere we line in different fashion.....
I prefer the word queue or queuing. much shorter and easier to say than waiting in line.
haha yes it is shorter, and much more British for sure
It's French.
Queuing's over done, let's switch to 'lineation'
My thoughts, though most of the people hates waiting in line because they think it's waste their time but it is a good practice because it's allows well organized way of doing things, for instance imagine a bus station without a quene everywhere will just be jam packed. The only thing that's makes me hates waiting in line is when their is no fairness, first come first serve procedure is not followed, it actually pissed me up.
This brings to mind William F. Buckley's great piece about inconvenience, titled Why Don't We Complain?
I guess this makes sense. It all averages out, whether it's a single-serpentine line or a jockeying-for-position line because the "bandwidth" to serve the customer is identical in both cases (same number of registers). Like everyone else, I prefer the single serpentine line, but largely because I can relax and don't have to get into a competition to find the quickest register.
"single-serpentine line" is liberal talk for waiting socialism. If there's no incentive to get a better position everyone will just line up for everything.
In my country bags wait in line or better still you tell the person before you to keep in mind that you are next then stroll off.. Lol
That's funny @nwamaka! #LMBO!
Wonderful your psychology line, and personally i like dtube . thanks a lot for your post i waiting for your next post . all the best
Its a hard Tyne of wating