Contact Center Experience 😪

The day-to-day of a Call Center agent 💻📊☎️🏪

My first work experience in which I work 2 long years from Sunday to Sunday, with a schedule of 8 hours and 30 minutes of rest, which at the time of taking them went in 1 second and a very bad pay, listening to complaints day and Night of the users, either for the bad service or for charges that invoice users without being requested, (if you want to be a big liar you must work in a call center) over time the answers flow for the client aunq know that It is not like this. And what to say of the indicators by which the advisors are more concerned than to satisfy the customer's need, since if you do not comply you are not useful to the company and you can run, for always indicate how the TMO (which measures you The time in the calls) pitifully so. If you delay in a call trying to provide solution to the client on one side you have the client press and on the other to the reminder supervisor the time you finish the call .. Or the controller of the operation shouting your name (LONG CALL ... hahahaha ) I really admire this kind of work, they are a lot of pressure. But if something works for you, this work is to learn how to communicate with other people, listen to accents from all over the world, even other languages, you meet respectful people as well as others who are not, that makes you want to tell the MOTHER , But that would be taken as an abuse and it is a solution without remedy of the company .. Something if I can assure that if in the hands of each adviser would be the solution to their problems, there would be no call center's because all would break. There are so many policies, so many things that do not let you solve. The Call Center for which I worked was an ally of Movistar ... And creamen that as a user I never wanted to have services with Movistar because I already knew practically everything (I knew that they were going to rob me). Porq nor you as agent of the call center with a line of the company for which you worked if you were to present a problem with your line you could give the solution porq would be taken as a fraud 😒 si vez !! Neither as an advisor nor as a client is a solution. What a great experience and great admiration for those who every day are struggling in a CALL CENTER, a warm greeting for all and for those who took the time to read this Post !!!