She lost her phone and lost all keys. Even this username was forgotten when we tried to sign her up. I was the one that advised her to create a new account. Sorry, she could have mentioned it but because she forgot. She forgot to include it as she was writing and I forgot too. But non of the previous keys are available, I could have initiated an account recovery for her. I accept responsibility for any blame please. Even goodybest had to check it because it's me . Sorry about that