My Resume

SUMMARY:

My goal and objectives are to share my passion for the useful application of innovative technologies with the world. I intend to assist real people with real issues as a dedicated servant. To help build a better society with responsibility, accountability, and exceptional service etiquette; I hold these qualities close to heart. In my resume, I’ve included my recent experience with the Sable Assent Coin Corporation as evidence of my ability to work with an IT development team in a fast-paced multi-tasking work atmosphere. I am always open to connections that can utilize my diverse business experience and extensive knowledge of multi-platform technologies that can enable global growth opportunities for the advancement of under-served communities on every continent worldwide.

OBJECTIVE:

If you grant me the opportunity to present myself in an interview, we can discuss my eclectic mix of work experience, which has given me a great work ethic that I am sure will be of much benefit to your team. Promoting integral traits such as professionalism, attentiveness, and knowledge-ability are characteristics of not only a successful man; but a successful business as well.

Visit My Web Development Portfolio

EXPERIENCE:

Sable Assent Coin Corporation
Enterprise Architect - Lead Developer
October 2017 - Present (3 years)

• Evaluates internal functions, business development strategies, and IT processes and suggests improvements to
  executive officers.
• Create business architecture models to reflect the organization's strategies and goals while implementing
  business visions and goals.
• Evaluates systems engineering, talent recruiting, and accounting models for discrepancies and vulnerabilities.
• Suggests ideas to reduce costs in IT and business leadership.
• Organizes training to improve employees' knowledge and skills for future organizational growth.
• Conducts research in talent management to improve the organization's business operations.
• Provides business architecture and systems processing guidance.
• Ensures the efficiency, security, and support of the organization's goals.
• Creates methods for compliance architecture, such as data storage, metadata management, and change control.
• Determines and implements build versus buy strategies, mentor personnel, and views of the overall business
  strategy.
• Able to understand cryptocurrency and/or blockchain technology.
• Shares deep knowledge of decentralized technologies.
• Has a strong understanding of algorithms, data structures, cryptography, and data security.
• Experienced in developing Ethereum contracts with Solidity.
• Has launched token sales (ideally on Ethereum blockchain with ERC-20 compliant tokens).
• Experience in other programming languages and frameworks / favorable protocols: Java, Javascript, Go, Python,
  C++, PH, HTML, CSS, Linux Bash.
• Experience includes both developing on the server-side and front-end.
• Able to manage, mentor, and develop other programmers.
• Able to work well in a fast-moving start-up environment.

Tier II Technical Support Agent
Arise Virtual Solutions Inc.
June 2017 – May 2019 (2 years)

Under general supervision, in a 24/7 in-bound call/chat support center environment, As a Technical Support
Representative, I provided technical and network problem resolution to end-users by performing a technical question diagnosis while guiding users through step-by-step solutions. Support was provided by clearly communicating technical solutions in a user-friendly, professional manner. Solutions include, but were not limited to:

• Resolving username and password problems.
• Uninstalling/reinstalling basic software applications.
• Verifying proper hardware and software set up.
• Power cycling equipment.
• Assisting with navigating around application menus.
• Troubleshooting email issues.

Tier I Tech Support Agent
Comcast Business
Sept. 2016 – May 2017 (1 year)

The Technical Support Representative Tier 1 (TSR1) provides technical assistance to inbound telephone inquiries from Comcast Commercial Business customers. Essential functions of the position included but were not limited to:

• Represented Comcast in a professional and positive manner in all situations.
• Was responsible for supporting the national sales team on all pre and post order account management call on a
  national product.
• Worked with field operation personnel to ensure customer satisfaction.
• Communicated with internal and external customers to provide technical support.
• Provided customer-facing support to Commercial customers.
• Diagnosed customer issues through the process of elimination by asking probing questions.
• Determined the appropriate solution based on diagnosis and executed the most logical fix providing verbal
  instruction to customers at a level of detail commensurate with customer PC knowledge and experience.
• Identified customer LAN issues.
• Troubleshot customer connectivity including but not limited to: DHCP, RF, modem, router, or combination device
  (stability of equipment as well as configuration).
• Troubleshot customer Email issues such as delivery problems, client configuration, and DNS problems.
• Activated, configured, and guided use of web space service.
• Provided, verified, and/or modified network settings (TCP/IP).
• Reset and/or pre-provisioned customer modems.
• Checked for outages by reviewing outage page for known problems and/or checked router.
• Notified the appropriate parties and advised the customer accordingly.
• Documented details of customer interaction by opening tickets in the trouble ticketing system and recorded
  appropriate information in the database.
• Assigned ticket to the local market to dispatch service call or assigned to TSR2 for advanced troubleshooting.
• Identified areas for improvement of process and procedure and provided feedback to supervisors.

Linux Server Administrator
Cloud-Equities
2013 – 2016 (3 years)

• Debited and credited the Paypal accounts of the users based on logged data.
• Monitored subversion logs, recorded results into a user database, and calculated royalty percentages based on
  input during the development stage.
• Input idea asset information into templated contracts for the chain of title tracking.
• Set up Paypal accounts using database information.
• Set up unique email accounts for new asset submissions.
• Distributed sponsor itineraries.
• Approved and uploaded new RTU asset packages.
• Developed up-to-date knowledge of the characteristics and strengths of products.
• Developed working knowledge of potential markets assigned.
• Followed up and complete all paperwork, mailing, and administrative tasks as instructed.
• Conducted client/industry research where necessary.
• Followed up on all office-based and IT duties where and as instructed.
• Recruited, trained, developed, managed, and provided guidance to follow and new employees when necessary,
  as directed or appropriate.
• Suggested, researched, and planned new product ideas for books, magazines, exhibitions, conferences, and other related printed or electronic marketing and advertising services when advised.
• Learned and adhered to all research, sales, marketing, and other training instructions given.

Easy Tech Sales Associate
Staples Inc.
May 2009 -2013(4 years)

Position Summary:
The Tech Sales Associate is responsible for maintaining an Inspired Selling culture in the Mobile and Technology
department. They are committed to offering every customer a total solution for his/her mobile and technology needs. The Tech Sales Associate is responsible for ensuring the Mobile and Technology department achieves key metrics, including profitable sales. An important focus of this role is to grow our business by offering solutions to
our customers that meet their needs. The Tech Sales Associate is expected to possess extensive knowledge of the
product assortments, carrier plans, and offerings, as well as tech services available to customers, and recognize
the opportunity to advise the customer on these offerings. This includes selling through the kiosk.

Position Responsibilities

• Engagement:
  ** Engages customers on the sales floor. Uses VIBE behaviors to create a buying environment. Builds
  relationships with Certified Tech Associates to create synergy across all technology departments.

• Selling:
  ** Champions Mobile and Technology selling programs both in-store online.
  ** Exhibits Staples Selling behaviors in all interactions and communications with customers, associates, and management.
  ** Achieve all sales goals.
  ** Respond and resolve customer requests and concerns.

• Operations:
  ** Responsible for ensuring all operational policies and processes are followed.
  ** Stays current on new technologies, products, and services.

Commodities Broker
United States Metals Corporation
February 2007 -January 2009 (2 years)

• Implement advertising campaigns sold by United States Metals account executives.
• Work with account executives, clients, and advertising agencies to gather, creative market research.
• Work with the finance team to ensure precise and timely delivery reports and invoicing.
• Pull and format weekly analytical reports for clients and agencies.
• Consulted with the marketing manager daily.

Sales Representative
IPG & Associates
January 2004 -February 2007 (3 years 2 months)

• Engaged in direct face to face sales activity.
• Support multiple account executives in a fast-paced start-up environment.
• Work with other members of the sales operations team to handle inventory and scheduling of account notifications.
• Consistently made $150 in sales weekly.
• Increased company revenue by 4% annually by implementing an original marketing strategy.

LANGUAGES:

Spanish (Native or bilingual proficiency)
English (Full professional proficiency)
Portuguese (Limited working proficiency)

EDUCATION:

Florida A&M University
Diploma; Bachelors, Business Administration, 2002 - 2006

First Choice Futures & Options
Series 3, Business Administration; Commodity
Options & Futures., 2007 - 2009
I earned my Series 3 Commodities License.

CodeSchool.com

• JavaScript Certification
• HTML 5 Certification
• CSS Certification