01. PERSONAL EFFECTIVENESS - Attitude is Everything

INTRODUCTION
Effectiveness is the Power to be effective; the quality of being able to bring about an effect both mentally and physiologically. Synonymes include: Potency, Strength, Effectivity, Effectuality and Effectualness. In our everyday life, we strive to be effective so as to gain time. I will try to help us through the course of this series to decipher the challenge of ineffectiveness and slackness, thereby making us more effective in our personal lives.

We will be learning how to make use of all the personal resources at your disposal to achieve set goals - Talents, Skills, Energy and Time. However, how you manage yourself impacts directly on your personal effectiveness - Your strengths, New skills and techniques and your behavioural flexibility.

OBJECTIVES
By reading through this series, you will be equipped with skills & techniques needed to:
Manage Time, Communicate Assertively, Manage Conflict & Difficult people, Understand Personal Style & Relate with customers. Also, you will gain how to Influence your world, Build Superior Personal Profile and Develop an action plan.

SERIES OUTLINE

1. Managing time & priorities
2. Developing assertiveness
3. Handling conflict & 'difficult' people
4. Understanding personal style
5. Influencing skills
6. Building personal profile & impact (making a difference)
7. Action planning