Stories for friends and thank you
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Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer. In the heyday of his activity, John D. Rockefeller said that "the ability to deal with people is as purchasable a commodity as sugar or coffee. And I will pay more for that ability, "said John D.," than for any other under the sun. "
They say, "If You Want to Gather Honey, Do not Kick Over the Beehive"
Ninety-nine times out of a hundred, people don’t criticize themselves for anything, no matter how wrong it may be. Criticism is futile because it puts a person on the defensive and usually makes him strive to justify himself. Criticism is dangerous, because it wounds a person’s precious pride, hurts his sense of importance, and arouses resentment. Studies show that an animal rewarded for good behavior will learn much more rapidly and retain what it learns far more effectively than an animal punished for bad behavior. Later studies have shown that the same applies to humans. By criticizing, we do not make lasting changes and often incur resentment.
The resentment that criticism engenders can demoralize employees, family members and friends, and still not correct the situation that has been condemned. Human nature in action, wrongdoers, blaming everybody but themselves. We are all like that. Let’s realize that criticisms are like homing pigeons. They always return home. Let’s realize that the person we are going to correct and condemn will probably justify himself or herself, and condemn us in return.
When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bristling with prejudices and motivated by pride and vanity.
Any fool can criticize, condemn and complain—and most fools do. But it takes character and self-control to be understanding and forgiving. But it takes character and self-control to be understanding and forgiving.