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RE: People are sensitive. They are tempermental. They hold grudges. Rarely do people talk out problems.
They went to government ran schools and were no longer allowed to offend/speak the truth for fear it would hurt their feelings... Older generations were not raised to be snowflakes that melt at the first sign of heat...Just my opinion ;-)
The education system doesn't do enough. Lessons at home aren't enough. Observing how adults interact when you were a child use to be enough.
Now adults interact poorly, which teaches our kids to do the same. We're in this never ending cycle of getting worse and worse at conflict resolution as a result. :(