Lycamobile Switzerland "User Manual"

Lycamobile Switzerland has one of the best prepaid mobile offers in Switzerland. However, I find their website and service slightly chaotic.

So I will try to compile all available codes and shortcuts for easy reference:

Validity:

• minimum one call or SMS per 5 months should keep the card alive
• After this, there's a grace period of 30 days within which the card needs to be topped up, otherwise the number is deactivated and lost
• Via *139*9999# any SIM can be kept alive for 1 year; costs CHF 5/year (I´m not sure if this is charged once ordered, or only charged if the card would've otherwise been cancelled?!)

Customer Service:

• +41-77-9000122
• [email protected]
• www.lycamobile.ch

Credit:

• recharge via code: *131*PIN#
• check credit: *131#
• check credit via voiceprompt, charge via CreditCard, change language: +41-77-9000131

Mailbox / Voicemail:

• +41-77-9000121
• de-activate mailbox: *185#
• would love to know if there's a shortcut to switch it on!

Show own number on screen:

• *132#

Call diverts:

• are quite simply not possible!

If Roaming doesn't work (strangely enough this isn't anywhere in Lycamobile's instructions):

• There's a STK "SIM-Tool-Kit" on the SIM-card.
• all phones have different implementations to these functions, so you'll have to try a bit. Look for STK / SIM-Tools / SimToolKit or similar
• Once you find it, there is one option "Lycamobile" - choose it
• Within in, you'll find "select mode" and "select language"
• Within "select mode" you'll see "automatic" and "manual"
• "Automatic" is pre-selected. On most phone this should work, but if your Roaming doesn't work, you'll have to chose "manual".
• You can now switch to the country in which you want to roam, or the "roaming" profile for countries which don't appear in the list.
• With some phones, the phone crashes once you select a new country. No reason for panick - just re-boot, and the new setting will take effect.
• Once you change the setting, internet-access details have to be re-entered, but only once per country. That's because what you do here is effectively entering a new SIM-card into the phone!