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RE: A shout out for help from the Steem/SBD currency experts
Others have already given you answers for this so I won't be able to help you further... However, I am truly sorry to hear this. A painful experience.
I've published a new "alert" regarding this and hopefully others won't make the same mistake.
Thank you @hitmeasap, yes it truly is a painful experience. I guess it could be worse. I think rather than advice now I would just like an answe as to how this exchange rate was calculated because I have no idea