The question seems a little strangely worded. However, the first things that come to mind are empathy/understanding & forgiveness.
By putting ourselves in the place of another, especially their trauma & conditioning, it becomes much easier to understand why they act/speak in the ways that they do.
From that place of understanding, and connecting with their human-ness, it becomes much easier to forgive for the harm they've caused.
The question seems a little strangely worded. However, the first things that come to mind are empathy/understanding & forgiveness.
By putting ourselves in the place of another, especially their trauma & conditioning, it becomes much easier to understand why they act/speak in the ways that they do.
From that place of understanding, and connecting with their human-ness, it becomes much easier to forgive for the harm they've caused.