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RE: Performance and Scalability Updates
It took two tries, one reload, and over a minute just to upvote this good comment. This is a frustrating user experience and I want to see it acknowledged direc.
Edit: and a Transaction broadcast error. while trying to correct a small typo in this comment in the first edit. Let's see if it goes through on try 2tly. edit2: <- see that "tly" that inexplicably moved from the end of the pre-edit comment to the end of edit1? Yeah I didn't do that.
This is a frustrating user experience
Thank you, @pfunk. You truly understand how frustrating it is by experiencing it directly. In my opinion, based on the data I've seen on the blockchain, you have experiential knowledge the Steemit team does not have on an emotional level. I hope they gain it soon and it helps them prioritize communication and performance improvements.
This comments contains a false statement.
I said "in my opinion." I didn't think I was making a factual truth claim which could be considered "false." If the intention of your comment is to provide value and increase communication, could you please clarify what parts of my comment you disagree with and why?
The data I've seen shows the number of posts, comments, and votes by members of the steemit team (based on account names others have told me are involved with steemit, inc) to be quite low compared to active members of the community who are really frustrated right now. I am making an opinionated claim: It's hard to fully understand how frustrating the site is right now unless you are trying to use it a lot. Those who are using it a lot seem to be more frustrated and concerned than those who aren't. They are at least far more vocal about their frustration. I'm doing my best to base my opinions on the evidence I can gather.
Instead of an apology response which would indicate a high level of understanding about the frustration involved here, I'm seeing a "We're working on it" response. Ned's reply to me, as an example, isn't something I or my business partner CEO would ever say to a user of our platform. If we weren't meeting expectations or if our service availability started to degrade, we would first and foremost apologize and show empathy.
I'm trying not to take any of this personally, and I hope you and other Steemit, Inc members appreciate my intention is not to attack or belittle them individually in any way. I just want what's best for the community here and as a witness, I want to represent their concerns as best I can.
And it is that attitude that you and @timcliff were voted as a witness by me. Keep up the good work and maybe you will be able to get across our frustration with current system, (new pretty face) is like @rich11 said just lipstick on a pig. I will try again to upvote your comment, did not work the first time.
Timeout error while I was typing this. Well how about that, I was just getting ready to hit the post button, and my vote did go through.
Thanks for your support. :)
I hope we'll get through this time of frustration and have fun "remember when...?" stories for the future masses who will be joining Steemit.
Im afraid all you are saying is falling on intentionally deaf ears, but thanks for saying it anyways.
"Intentionally deaf ears" makes a judgement about the intention of others. I prefer to take a NVC approach, assume the best, deal with my own emotional responses, and work towards a solution.
That said, it sure does seem intentional, doesn't it? ;-)
Maybe the moaning at them worked. The site is running better?!
Somewhat better. Still seeing quite a few errors though. I think we'll get there over time. I hope we will, anyway. More importantly, I hope Steemit, inc has a culture of humility and empathy towards the community which creates all the value here.
Exactly! I would say I am a heavy user and a believer. I have brought a fair amount of folks over and I immensely enjoy the platform...when it works. Like you have stressed, I understand its in beta etc, but they need to feel the pain and frustration of the user. The public is fickle and quick to vote with their feet. Its hard enough to recruit people to come over, we cannot afford to lose the ones that are already here. Nearly three weeks of sub par performance is completely unacceptable, especially without communication till just recently.
I don't need to care whether the comments contains false statement or not, as long as steemit.com can work smoothly. Unfortunately, steemit.com's performance is very very bad for the last few weeks.
The good thing of this bad performance is that now everybody can taste the experience of users in China, inside the Great Fire Wall.
One major difficulty for potential Chinese users are: they cannot register Steemit, because they cannot see the image of the the CAPTCHA. The image of the CAPTCHA does not show up in China, because it's service of Google. You know Google was banned in China.
Can you help the potential Chinese users to register steemit a little easier. I believe you can help them. You need to find a CAPTCHA that can work in China.
Thank you very much
I use the same site and interface and set of bugs that you do, every day. We hear you and are working on all of it.
Thank you, @sneak. This simple comment implies you do hear us and you do care.
This is what we want to hear more of.
That said, I still stand by my opinion that you may not fully appreciate the frustration active users feel due to the difference between the amount of usage you have and that of active users. The frustration increases for those who try to use the site more.
Example:
Since the DDoS, you have commented on average 2.4 times a day and you have voted 16.95 times a day. On average, that's a bit of an annoyance every other day as maybe 1 out of eery 4 interactions (that's a total random assumption, I don't know what the real number is, but based on my personal, subject experience, that's being generous) currently has problems of some kind.
In contrast, I'm commenting 18.2 times a day, so that's 4.55 frustrating moments every single day (using my made-up, completely subject metric of 1 out of 4). I'm also voting 184.15 times a day (on average). That doesn't include how many automated votes failed and never got properly saved to the blockchain.
Again, my intention is not to belittle, troll, or discourage you. You are our only hope! We want you and your team to be hugely successful. The point I'm trying to make is many are feeling the pain of things not working more than others. Empathetic people can acknowledge that pain and validate it. That matters.
I look forward to hanging out together in Lisbon and discussing why CloudFront is not an option (since AWS already has your TLS/SSL keys) for dealing with DDoS attacks and what aspects of the specific Steemit security concerns I'm currently ignorant of. Keep working hard as we believe in STEEM and we love Steemit.
Lol.
Yes, it's a frustrating user experience.
The only good thing for this experience is that the users can taste a little bit of how frustrating the people in China, inside the Great Fire Wall.
One major problem for Chinese people to use Steemit is registration. Because Steemit registration uses Google CAPTCHA, the image of the CAPTCHA cannot show up. Therefore, they cannot register Steemit.
When I visited China, I tried it. It's a more frustrating user experience.
I think the "Transaction broadcast error" is corrected after a day. I saw this too when posting or editing a post.
Cheers,
@yehey