ok, from the video, he's got like 5 seconds to answer the question, and he can't really say words like poop or smelly or wearing rags or carrying knapsacks with giant bags of cans for recycling. But that's what he means, despite using "Ugly American" verbiage. He's being general. Quite sure if you asked him the same question while at his dinner table, he's not going to tell you he has a problem with the mentally ill. He's also using "homeless" as a euphemism for rattily-dressed people with hygiene issues. totally get it that speaking this way in generalities isn't perfect speech, but who has time on the spot to be that precise, it's asking a lot. Also, he's been dealing with these problems every day of his life, whereas most of us don't deal with it at all, we don't have to talk to the homeless or mentally ill, or help them, or do anything with them but walk away.

All we're saying is, let's not lambaste people bc they didn't speak perfectly to everyone's liking. Imagine if everything you said was micro-analyzed for improper etiquette, hurt feelings, or biases. totally respect the right to live homeless, hell, we wish the world would go back to roaming hordes with no property lines and freely roaming buffalo, then the homeless might seem brilliant by comparison (and some are). But Starbucks is part of the "matrix", and if you're gonna hang out in the matrix, you have to be "matrixy" or risk getting thrown back over the wall in Brave New World. If you wanna eat at a Michelin 3 star restaurant, don't show up looking like Al Bundy and expect the chef to not throw you out. It's their right as proprietors to select who they want. This works both ways, we also don't support the government telling a bar owner that he can't allow smoking in his barroom. If you don't like smoking, then don't go to that bar, find one that shares your values.

Another perfect example, is American will call ALL Latinos and ALL South Americans and ALL Spaniards "mexicans". This isn't right, and it's even insulting. But just like you might respect wild animals and not shoot them because they ate some of your azaleas, let's not shoot the CEOs for having an "Ugly American" moment. Now if you get him backing up his supposed hatred of vagrants and the mentally ill, feel free to rip into him. But let's all make sure we're getting our facts right, and not just showily jumping on everything that doesn't SOUND perfectly.

Let's give each other some leeway. Feel free to post the video where Schultz backs up that he hates the mentally ill, and we'll get off the soapbox. Frankly, the TV anchorwoman didn't catch it, bc she understood what he was saying in the spirit of what he was saying. Either that, or she's an anti-mental-health anti-homeless racist herself.