Good evening @smartsteem
I've been using your services (upvoting) for some time already and I've been always satisfied with results.
Today I had my first painful experience, which seem to cost me some funds being lost. I've transferred 10 STEEM to your account and 2 minutes later I added another 20 steem. I waited then another few minutes to receive your upvote.
Unfortunatelly I only received upvote worth those 10 steem and my second transfer of 20 steem seem to be lost.
I'm not sure what could I possibly do to to receive back those funds. Hope you guys would be kind enough to look into my case.
Yours
Piotr
Hey piotr,
I've added 20 STEEM to your balance. The problem was that you made a bid and then made another bid for the same post. While we supported this in the past (e.g. 10 + 20 = 30 STEEM) we're not supporting it right now.
However, I'll make sure to implement it. Timeframe will be 2 days, meaning: in 2 days that feature should be available again.
Thank you for reaching out!
Thank you @therealwolf
I didn't know that you're not supporting this solution of adding extra.
Could you please let me know what does it mean? I checked my wallet and those 20 steem are not there.
I really appreciate your time.
Hey piotr,
I meant your balance on Smartsteem.com - you can simply withdraw it from https://smartsteem.com/balance
Thx again @therealwolf
I got it. I've been always using your bot services on steembottracker.com. I guess that why I was confused.
Yours
Piotr