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I did it via the help site. #help channel, i think this is the link, but its not loading right now, also you can try "Busy" which is kind of like a mirror site/ that is awesome and works with steemit perfectly. Its great for backup reasons
https://steemit.chat/channel/help

i really hope that helps, it took a few days, but a lot of issue's can be fixed by mods. Some nice people and good helpers. Just remember to tell them your browser when telling them your issues.