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Up to them and unfortunately, there's poor to no communication with them regarding any issues, not only STEEM/SBD related.
As mentioned before I offered my help to Poloniex over two months ago. No reply. Ticket is still "being processed".
It really takes 60 minutes to setup and less than 6 hours for resync on anything other than potato-grade system.

They have been having problems for a long time. Best not to use Poloniex for Steem right now. Bittrex and Kraken may be better options.