what to expect with HitBTC exchange!
Soooo.... Just want to share my experience without calling it good or bad, so people who are new to buying cryptocurrencies know what to expect with HitBTC exchange.
I signed up roughly about two months ago and sent some Eth from a smart contract wallet - yip, my mistake for using a smart contract wallet. They say it one of their pages that currency won't appear magically appear in HitBTC account when sent from a smart contract.
But they can manually process the transaction - yay!
I logged a request as they have instructed on their website. Didn't get a response apart from the automated one. I logged another one few days later to get a response for the first ticket request. Then I did another one and another and finally, thought I'm getting tired of this crap.
I left it there.
About two months later I receive a message from someone from HitBTC. Happy days!
I took them a week or so to process tee transaction and viola!
Now why this post?
Read what's on the website before sending coins
With HitBTC, don't expect to get a customer rep getting in touch with you for weeks!
2 Months is a long time in Crypto as you all would know by now. I wanted to buy a certain coin that was available on hitbtc and I knew that I gotta buy in 2-3 days. Pfftt... Took 2 months to receive Eth, so I missed the train.
So make sure you do a bit of homework about exchanges and how they work before doing anything with them.