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We are using bottled water in ours. Here's a couple more tips for that particular machine:

  • Never use distilled water - no conductivity, so it won't even start...
  • If you get build-up on the two little silver probes, you need to scrape it off - same symptom, won't start...

The machine has some "good concepts" in it, but it leaks and has some other annoyances... but I still kinda like it. ;)

Thanks creatr - excellent tips. We like it b/c it saves us a fortune compared to the Tassimo type system. And on special occasions we revert to ye olde coffee maker ha ha