Update on service status

in #support7 years ago

Dear all, first apologies for the down-time we had yesterday. Please see details below:

Issue: Some votes were not being processed yesterday

We noticed early yesterday morning that estabond was not performing all required votes (only 4 votes in each round were being performed, and if there were 6 bidders, the other 2 votes were skipped)

Cause: Problem with persistence of storage

Estabond is hosted on heroku, and their storage system works differently, even though they have a very scaleable server.

Fix1: Create posts to ensure publicly that all refunds sorted asap

Apologies for the delays in processing refunds but we had to go through the records to make sure they happened.

Fix2: We modified the code and also some server settings

We are continuing to minitor estabond to make sure all votes are processed.

Important

  1. If anything is missing or we skipped anyone, please post here and we garauntee we will sort you out. It may take max 24 hours but you will be sorted.
  2. We will continue to monitor and make sure estabond is behaving
  3. To make sure customers can always see and publicly comment about estabond without having to use a wallet, we will keep these blog posts open.
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Here the same @estabond.
0.8 SBD was transfered to your account
but we have not got a refund nor upvote from your service.
Please check this if possible. Blog Post

Update on bot?

hello brother 1 SBD send you But no Help me
please i am a small steemiter please send me SBD

Hello, it looks like you were upvoted, please see here and confirm

I didn't get my upvotes last round. The bot missed some other people as well. I think there may be some blockchain glitches going on.
2 hours ago Transfer 0.100 SBD to estabond https://steemit.com/please/@mysearchisover/re-sosasees-help-my-upvotes-are-worth-nothing-20180527t133232691z
2 hours ago Transfer 0.100 SBD to estabond https://steemit.com/writing/@mysearchisover/re-tarazkp-quality-and-contentment-in-mind-if-not-quality-of-content-20180527t133113458z
2 hours ago Transfer 0.100 SBD to estabond https://steemit.com/dtube/@mysearchisover/re-phoneinf-buqdijcb-20180527t133016361z
2 hours ago Transfer 0.100 SBD to estabond https://steemit.com/health/@mysearchisover/re-iamjamie-artificial-lights-helpful-or-harmful-20180527t132844634z
3 hours ago Transfer 0.100 SBD to estabond https://steemit.com/realestate/@mysearchisover/re-investfourmore-what-are-some-key-indicators-of-success-20180527t132746576z
3 hours ago Transfer 0.100 SBD to estabond https://steemit.com/family/@mysearchisover/re-jerrybanfield-first-meeting-with-my-sister-from-vietnam-in-farmington-michigan-day-2-20180527t132648119z
3 hours ago Transfer 0.100 SBD to estabond https://steemit.com/news/@mysearchisover/re-palikari123-re-johnvibes-elon-musk-just-exposed-the-oil-oligarchy-s-control-over-mainstream-media-in-epic-rant-20180527t132555261z
3 hours ago Transfer 0.100 SBD to estabond https://steemit.com/internal-audit/@mysearchisover/re-mysearchisover-re-booster-we-are-conducting-an-internal-audit-20180527t132448218z
3 hours ago Transfer 0.100 SBD to estabond https://steemit.com/customerservice/@mysearchisover/re-boboxer-re-mysearchisover-re-boboxer-re-mysearchisover-re-boboxer-re-mysearchisover-re-boboxer-re-mysearchisover-re-boboxer-re-mysearchisover-customer-service-blue-paper-epic-posts-139-20180527t132400478z
3 hours ago Transfer 0.100 SBD to estabond https://steemit.com/introduceyourself/@mysearchisover/re-dig09-re-mysearchisover-re-dig09-introduce-yourself-20180527t132032677z

Apologies - I thought we had closed this thread and just came across this. We have refunded you double the amount for the inconvenience caused.

Thank you! :)

step forward....succes for you @estabond

please, refund my votes/ i didn't get it

Hello we refunded a few days ago - please see here however in case of anything, please let us know.

Yes. But yesterday, I made a bid again. And didn't got upvote from you

Hello, could you please post the link you are talking about that didn't get upvoted?

Please refund 0.550 SD Thanks

Sorry polm we had missed that one. Refunded with apologies.

Estabond some of your service is now very bad I experienced it on 3 x delivery.

  1. send 0.900 SBD your upvote 1.47 $
  2. I send 0.284 SBD upvote you 0.52 $
  3. I send 0.500 SBD upvote you 0.90 $
    I get a loss on your service and I am disappointed, with a total shipping of 1,684 SBD and an upvote return of only 2,890 $

Hello feryza - thanks for the message. Remember that when you vote on a bot, the total reward you get depends on how many other people also bid. (So if you are the only one, you get a big reward, if other people voted, you get a smaller reward).

One service we know that garauntees returns is smartsteem however, most other bots use bidding - meaning that profit is not garaunteed.

Another way to check is looking at the min roi garaunteed by any bot you are using, and making sure it is a positive value. However, many bots, have either none, or a negative value - allowing for people to decide whether to bid or not.

If you wish, estabond can remove that vote and refund this time, although this is not part of our (or other bots service level agreement)

I am agree with you..
and very informative.

hi ,i send you 0.14sbd ,4 days ago.give this link https://steemit.com/photography/@deanabruce/true-love-of-chicken. but u did not upvote my post.please back my sbd

Hello, refunded - apologies for the delay

Three days ago I transfered 0.1SBD*5 times total 0.5 SBD to your account, but I have not got upvote from your service.
Please refund bid or make upvotes.

Hello refunded - apologies for the delay

Thanks! Have a nice day!

Hello @estabond,

missing some votes too. Please refund the transfered SBD. Thx

I had paid you 0.1 sbd128hours ago,but you haven't give my upvote me yet.please refund or give me my upvote back
https://steemit.com/art/@kamilason/4bbuib-abstraction-fractal-art

Hello, we refunded that some days ago - please see:here and confirm thanks