Top AI blogs to read in 2023
How does LASER perform NLP tasks?
LASER approach is based on zero-shot transfer (deep learning networks) of NLP models from one language to other languages where training data is limited.
The last customer on Earth
What if there was only 1 customer left on planet Earth? What would you do to make to ensure that their loyalty doesn’t die? Time to treat all customers like so.
10 effective lead-gen tips for your marketing agency
Here are 10 extremely powerful lead generation tips to help your digital marketing agency find more prospects and sign more clients. Check it out now!
Learn from your mistakes, use Engati knowledge base
Wanna build a bot by yourself but don’t exactly know how? Visit our knowledge base to have brief explanations on different segments of bot building. Read here.
Let the sales cycle begin with chatbots!
Sales cycle is a process that companies create selling a product to a customer. Using chatbots, companies collect customer data to facilitate the sales cycle
30 Most Followed LinkedIn Influencers
30 Most followed LinkedIn Influencers and thought leaders you must follow to keep an eye on tech & industry trends, business insights, and much more.
40 LinkedIn Top Voices in Tech for 2023
Exclusive list of 40 LinkedIn top voices in Technology for you to stay updated with all the upcoming trends, news, and resources related to technology
Video calling and more come to Engati Live Chat
Your live chat + chatbot solution now comes with video calling, emailing, update notifications for your customers in browser tabs, and more. Learn all about it!
How LivSpace slashed their resolution time by 89%?
Want to know how interior design and home renovation platform, Livspace generated more leads and cut their issue resolution time down by 89%? Check this out!
10 hacks to step up your logistics company’s customer experience
Just delivering orders on time isn’t good enough anymore. Your logistics company needs to deliver amazing customer experiences too. Here are 10 hacks for you!
Ultimate Cheatsheet to tune your Hyper-Parameters in ML Algorithms
Looking for a cheatsheet to tune your Hyper-Parameters in Machine Learning and Neural Network Algorithms? We’ve got you covered! Click here to learn more.
22 best machine learning books to read for 2023
Looking for machine learning books to introduce you to the subject or help you expand your knowledge of it? This list has great books for beginners and experts.
5 ways to optimize your customer service using machine learning
The use of machine learning is increasing as businesses explore new ways to optimize customer service. Here are a couple of ways to use it in your business.
3 ways to exceed your customer expectations
Bad experiences are powerful at driving your customers away. But can you keep them coming back for more if you understand their expectations and exceed them?
Can you create memorable customer experiences affordably?
Does it have to be expensive to craft experiences worth remembering? Here’s how to create memorable experiences without spending a ridiculous amount of money.
Most imp chatbot metrics should you track
Understand how to use conversational analytics to measure and improve your chatbot’s performance. Here are the metrics that show you how your bot is performing!
Do millennials prefer talking to bots or humans?
Instant answers or human replies? What do millenials want more? Find out whether they’d rather talk to a chatbot or a human agent for customer support
Moments of Truth, Misery, & Magic
Seize every single moment of truth, even if they are moments of misery, it’s an excellent opportunity to show that you and your organization are better!
Artificial Intelligence — Making work easier than ever!
AI has been a revolution in the world of technology, and it’s growing at an exponential pace. But how has Artificial Intelligence made our lives easier?
7 most innovative chatbots the world has witnessed!
Innovative chatbots are being used for everything from customer support to COVID-19 awareness campaigns. Here are the 7 most unique use-cases of chatbots
Who are your most valuable customers?
Which is the most valuable type of customer you could have? Which type of customer would help you innovate and grow the most as a business? Find out here.
Build multilingual chatbots to reach your customers in 50+ languages
Learn how to automate conversations in your customers’ own languages at scale globally. Explore our comprehensive guide to multilingual chatbots right here!
How to use multipurpose chatbots to address various consumer needs
Customers have a variety of concerns. What if you could address them all over a single portal? Learn how to do just that with a smart, multipurpose chatbot.
10 chatbot myths that could hold your business back from growing
To reap all the benefits of chatbot technology and implement it properly, you first need to understand their potential, the advantages and their limits.
6 ways to avoid the negativity bias in customer service
What is negativity bias in customer service? How does it affect how your customers perceive your brand? What can you do about it? Deep dive into the topic
Net Promoter Score | A guide to fostering loyalty
Net promoter score is a customer loyalty metric that measures customer satisfaction and the growth rate of companies by using an index that ranges from -100&100
Engati gets a facelift! A new user interface for chatbot building
How will Engati’s new help you help in building better bots, faster and quicker? We strive to bring our users the best features and great user experience.
NLU Disambiguation — What to do when the NLU is not sure
Disambiguation simply means removing any ambiguities and confusions to make something very clear. In the context of NLP/NLU, ambiguities can be of various kinds
5 reasons why omnichannel customer engagement is important
The hottest trend in customer service is omnichannel customer engagement & delivering omnichannel customer experience increases customer retention rate by 91%
5 reasons why omnichannel customer engagement is important
The hottest trend in customer service is omnichannel customer engagement & delivering omnichannel customer experience increases customer retention rate by 91%
Optimizing Solr Resources with G1
This article is focused on tunning G1 GC params in Solr and tell how blibli.com‘s search gained huge performance gains with limited resources by tweaks.
How to crush these 6 major chatbot challenges
Here’s how you can get around the biggest chatbot challenges that developers and customer support teams struggle with, without writing a single line of code.
Overcoming the top 5 challenges of customer satisfaction
Customers interact with your business every day, so we must keep customers satisfied. Here’s how to overcome the largest challenges of customer satisfactaction.
Netflix Predictive Analytics: Journey to 220Mn+ subscribers
See how 30 Million “plays”, 4 Million ratings, and 3 Million searches got Netflix one of the most popular show of all time — House of Cards! Get your mind blown
6 ways to amaze your customers with proactive customer service
What’s proactive customer service all about? Why’s it more important than reactive support? How do you serve your customers proactively? Find the answers here!
11 ways to promote your Shopify store in 2023
Trying to get the word out and promote your Shopify store? Here are 11 uncommon tactics you could use. How many did you already think of before reading this?
Qatar Insurance Company’s success with 10x customer engagement
Qatar Insurance Company, the largest insurance company in the MENA region, is increasing sales and creating amazing customer experiences with chatbots.
Let’s Talk Quantum In Banking & Finance
We’re living in a golden age of big data, according to data scientist Utpal Chakraborty. Discover how quantum computing is transforming banking & finance here.
Re-ranking of search results in SOLR
Any e-commerce search engines rely on parameters such as product popularity, rating, click through rate etc to influence the result set for an input user query.
10 reasons why your eCommerce business needs an AI chatbot
The ever-increasing expectations of the customers can be met with the implementation of an artificial intelligent chatbot in e-commerce websites…….
6 ways to slash your Customer Acquisition Cost
Learn how to calculate your customer acquisition cost (CAC) and explore six powerful ways to optimize it with the help of chatbots and live chat. Read now!
6 easy steps to reduce your customer churn rate
It’s always hard to say goodbye to a customer. The next step is to find out why they left. Here are 6 ways to help you reduce your customer churn rate.
Apple’s and Amazon’s secret to success: Customer effort score
Ever wonder what makes Apple and Amazon so insanely successful? Reducing the customer effort score is always the focus & that’s what drives these big giants