Hi @jingis07, around 6% retention from across a year is really not much, but filtering out the actual number of individual"humans" behind is difficult as you say. @paulag showed a ~9% retention across only 30 days and in that context the 6% across a full year is actually not that bad. Including more data might have provided more insights if this an effect of the high number of sign-ups in June 2017 or if the retention is the same for the months before and after.

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