alacrity (25)in #uce72 • 7 years ago • NoneUnderstanding Customer Experience: the Boyne Resorts Mini CaseBoyne Resorts has developed an employee program to enhance customer experience. Source: How does it work? In my…alacrity (25)in #uce72 • 7 years ago • NoneUCE72 Reflection: Understanding Customer ExperienceIt was really interesting to learn about studies on satisfaction, and that it is both a function of cognition and…alacrity (25)in #uce72 • 7 years ago • NoneA new experienceExperience is the best teacher. In over the past year or so, I have had the opportunity to contemplate what kind of…